THE CHASM

Where DIY Efforts Die

This is the critical transition point where an automation moves from a "cool experiment" to "critical infrastructure."

Most organizations fail here because they don't invest the team & process to support their deployed automations. To cross the chasm, you must shift from a person to a process.

FRAMEWORK OVERVIEW
BUSINESS IMPACT
AUTOMATION MATURITY
THE CHASM DISCOVER EXPERIMENT ADOPT SCALE CULTURE
* Interactive Chart: Click nodes to view details
01
Cost: Time

Discover

Identifying manual processes ready for automation.

VAL: Strategy + Visibility
Companion Guide
Tools
  • Automation Diagnostic
  • Process Owner Interviews
  • Business Process Map
  • Value Matrix
Key Activities
  • Gain subjective process data from interviews
  • Map processes in a high-level flow diagram
  • Inventory technology & processes
  • Identify Source of Truth Data Sources
  • Determine highest value, lowest effort starting point
PRO TIP: DON'T SKIP THIS. New software doesn't fix broken processes.
02
Cost: $

Experiment

Proof of Concept. Validate in days, not months.

ROI: $10k - $50k
Companion Guide
Tools
  • Suitability Assessment
  • Beta Tester Interviews
Key Activities
  • Select a Use Case & Tech Stack
  • Build a "Proof of Concept" (MVP)
  • Invite team feedback (iterate 2-3 versions)
  • Reflect on efficacy (Pivot if needed)
PRO TIP: Use AI for prototyping. Timebox to 2-3 weeks. DON'T OVER BUILD.
03
Cost: $$

Adoption

Deploy to production & establish future roadmap.

ROI: $50k - $500k
Companion Guide
Tools
  • Change Logs
  • Basic Documentation
  • Business Process Map
Key Activities
  • Move POC to fully deployed state
  • Train End Users & Change Management
  • Instate App Lifecycle Controls (Updates, QC)
  • Begin Roadmapping next apps
PRO TIP: First month is for stability (bug fixes). Measure impact monthly. Avoid Source of Truth integrations until validated.
04
Cost: $$$

Scaling

Generating new applications and scaling to wider audiences

ROI: $500k - $1M+
Companion Guide
Tools
  • Red Zone App Dev Methodology
  • Performance & Security Audit
Key Activities
  • Improve operational databases
  • Rearchitect for performance bottlenecks
  • Build out development team
  • Deploy solutions to max audience
  • Address Security vulnerabilities
PRO TIP: Solve the developer bottleneck. Get ahead of Tech Debt. Address single points of failure.
05
Cost: $$

Culture

Safely empower more teams to build their own automations.

ROI: Multiplied
Companion Guide
Tools
  • Champions Program
  • Hackathons
  • Governance Audit
Key Activities
  • Standardize "Innovation Stack"
  • Configure Governance & Compliance controls
  • Activate willing creators
  • Create pathways for fusion team resources
  • Create a community of practice
PRO TIP: Start small (2-10 Champions). CELEBRATE PROGRESS. Setup semi-annual activation exercises.

How Can QREW Help?

1

Talk to an Advisor

Is this right for us? We'll help you evaluate if your organization is ready for automation.

2

Deep Dive Discovery

What is ready to automate? We map your workflows to find the highest impact starting point.

3

Proof of Concept

We help you quickly prove the tools & team capability before you commit to scale.